________ is a behind-the-scenes area with commands that control file management tasks, such as saving, printing and sharing documents

The ________ feature integrates all changes from multiple authors or documents into one single document

Fill in the blank(s) with correct word

You are responding to an email from an irate customer. The reply is as follows: "I am sorry the computer locked up again. I will be happy to take a look at the computer again tomorrow. It is probably your CPU or your RAM. Of course, it could always be the darn motherboard. I can be there at 2 P.M. TOMORROW if that is convenient with you. You can either EMAIL me or I will check with you later

today to see whether that works with your schedule. :)" This is an example of proper written communication. Indicate whether the statement is true or false