Use the ________ when you must deliver bad news, if your audience has an emotional investment in the situation
A) blended approach
B) discretionary approach
C) direct approach
D) indirect approach
E) persuasive approach
Answer: D
Explanation: D) If the reader has an emotional investment in the situation or the consequences are considerable, the indirect approach is often best, especially if the bad news is unexpected.
You might also like to view...
When the Federal Reserve Board increases the reserve requirements, it will:
A: Result in more construction starts; B: Encourage conservative investors; C: Decrease loan activity; D: Reduce deflationary pressures.
Market-based businesses differ from product-focused businesses in that market-based businesses ________
A) focus on products and services B) are providers of solutions C) have a narrow view of customers' underlying problems D) lack a strong customer focus E) lack knowledge of customer usage