Turn requesting includes all of the following nonverbal cues, except ______.

Tony returns to his dorm room after his first day of classes. He has six new syllabi filled with requirements, has spent the full day all over campus, and is now trying to listen to his girlfriend's story of her first day

The result is that now he can't even remember what his girlfriend just said about meeting for dinner. Tony is suffering from the listening barrier called a. information overload. b. preoccupation. c. physiological distractions. d. multitasking.

Procedural communication focuses on creating and sustaining an open, engaged atmosphere for discussion

Indicate whether the statement is true or false.