Through customer ________, a company has the means to find groups of customers who share similar characteristics

The best alternative for validating selection methods for companies that cannot use criterion-related, content, or construct validation is:

A) validation by demonstrating very high reliability. B) validity generalization. C) the use of commercial, off-the-shelf selection tests. D) not to validate its selection methods.

What kind of norms should managers encourage from members of a group? (Choose all that apply.)

-Those that emphasize individualism -Those that contribute to group performance -Those that contribute to the attainment of group goals -Those that contribute to increased sales