Tangibles, reliability, responsiveness, assurance, and empathy are the five dimensions of service quality used in which of the following?
A) total quality management (TQM)
B) SERVQUAL
C) gap analysis
D) the critical incident technique
E) the market fulfillment approach
B
Business
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Uncertainty avoidance refers to the extent to which people in a society feel threatened by ambiguous situations
Indicate whether the statement is true or false
Business
Consider two mutually exclusive projects A & B. If you subtract the cash flows of opportunity B from the cash flows of opportunity A, then you should:
A) take opportunity A if the regular IRR exceeds the cost of capital. B) take opportunity A if the incremental IRR exceeds the cost of capital. C) take opportunity B if the regular IRR exceeds the cost of capital. D) take opportunity B if the incremental IRR exceeds the cost of capital.
Business