How should a message that was developed using the indirect approach open?
A) With a neutral buffer
B) With an introduction to the writer
C) With an apology for the news
D) With reasons for the news
E) With a statement of the news
Answer: A
Explanation: A) Messages using the indirect approach open with a buffer, a neutral, noncontroversial statement that is closely related to the point of the message but doesn't convey the bad news.
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