If your customer's most preferred communication style is directive, you should keep the relationship as businesslike as possible

Managers usually form ______ work teams to improve quality, increase motivation and satisfaction, and lower costs.

-formal -informal -self-managed -task force

Bob's golf score at his local course follows the normal distribution with a mean of 92.1 and a standard deviation of 3.8. What is the probability that the score on his next round of golf will be more than 90?

A) 0.5832 B) 0.6591 C) 0.7088 D) 0.9370