A few paragraphs in a news story or a few lines of copy in a piece of marketing material can help provide basic background information for your readers, but ______ can do more for them.

As Andrea spoke, she often filled in her blanks with "um" or "you know what I mean?" These phrases

are known as vocal fillers. Indicate whether the statement is true or false

"What are you majoring in?" is a question that would most likely be asked during the ________ stage

a. contact b. involvement c. meeting d. introduction