For many patients and staff members, discussing the subject of money owed is touchy and uncomfortable. Which of the following statements would not be considered a professional way to discuss collections?
A) ?"Co-payment is expected at the time of service" or "Your office visit will be approximately $______. For your convenience we accept cash, checks, and credit card."
B) For the patient checking in at the front desk: "You have not paid your prior balance. Your account will be sent to collections if not paid in full today."
C) For patients checking out: "Your charges for today's office visit are $______. Would you like to pay by cash, check, or credit card?" or "I see your deductible has been met and/or insurance pays 80%. Your portion of the bill comes to $_______. Would you like to pay by cash, check, or credit card?"
D) For a patient procedure: "I have an estimate of your costs for your procedure scheduled next week. Co-payment is expected at the time of service. May I help in making payment arrangements?"
B
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