The final step in the conflict management process is _______

If you select your visual aids after considering what will affect the way your listeners think or feel, which consideration for selecting and using visual aids are you addressing?

a. the characteristics of the audience and occasion b. the communicative potential of various visual materials c. your ability to integrate verbal and visual materials d. the potential of computer-generated visual materials

Group decision making in Japanese business is known as ________

a. kessai b. ringi c. offureko d. okaeshi