Delta Inc. is a large organization that believes in serving the community it operates in. The organization conducts several campaigns about health awareness and also provides donations to nonprofit organizations working on such causes
Delta is illustrating__________.
Fill in the blanks with correct word.
ANSWER: corporate social responsibility
This scenario illustrates corporate social responsibility (CSR). CSR is a business's concern for society's welfare. This concern is demonstrated by managers who consider both the long-range best interests of the company and the company's relationship to the society within which it operates.
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Indicate whether the statement is true or false
When refusing a claim or request for adjustment, what should be the goal of the indirect format message?
A) Explaining to the audience how to prevent similar issues in the future B) To avoid accepting responsibility while not blaming the customer C) To start a dialog with the customer on potential solutions D) To demonstrate why you cannot comply E) To minimize the potential for legal action by the reader