PR professionals can take advantage of today’s metric tools and make ______ adjustments to quickly increase visitor interaction.

Physical flight, falling asleep, or just mentally withdrawing are all examples of _______

a. avoidance b. redefinition c. empathy d. gunnysacking

In establishing team norms for working together, all of the following are important except:

A) Work deadlines B) Arriving on time for meetings C) Contacting absent members D) Amount of time spent E) None of these choices (all are important)