Miguel has a big sales presentation tomorrow. He's planning how to adapt his presentation to meet the needs of his customer. Miguel would describe himself as highly competitive, outgoing, talkative, and also disciplined, serious, and formal. His customer, Regina, listens to him attentively, expresses herself thoughtfully and deliberately, and would describe herself as easygoing, friendly, and

casual. If Miguel wants to be effective with Regina, he probably needs to
a. be accurate, straightforward, and orderly.
b. present at a fast pace with little detail.
c. stick to the communication style to which he naturally gravitates.
d. show a sincere interest in her and patiently listen to her needs.

D