________ is the materials used to support a speaker's ideas

A researcher who is evaluating an organization to better recognize and incorporate women's voices in organizational processes, would be applying _____________

Fill in the blank with correct word

Elsa frequently attends conferences and public meetings. She wants to be constructive while she criticizes speakers. In this scenario, which of the following can Elsa do?

a. She can cite something positive before offering her comments. b. She can assert the superiority of the strength of her expertise. c. She can use "you" language while speaking to the speaker. d. She can provide a generalized criticism rather than pointing the specific parts.