?Prior preparation prevents poor performance? illustrates which figure of speech?

Which is NOT an important way in which our oral style differs from our written style?

A) In speaking we tend to use shorter sentences than we write. B) Our oral style is much more rich and elaborate than our written style. C) Oral style makes greater use of personal pronouns and references than written style does. D) Oral style uses more repetition.

______ focuses on observing people’s feedback and evaluating the sentiment and patterns for a social media manager.

A. Listening B. Monitoring C. Analytics D. Strategy