Cultural patterns are primarily inside people, in their minds

According to Fine and Buzzanell (2000, p. 157) what do "leaders who serve" experience?

A) struggle for fundamental change. B) humbleness in knowledge that the server is an instrument of change. C) both A and B D) neither A nor B

When it comes to listeners being able to judge a speaker's level of communication apprehension, studies indicate that listeners are typically good judges of the level of a speaker's anxiety

Indicate whether the statement is true or false.