After you create a category, you can set it as a ____.

________ can also be special effects that are added to text or graphics

A) Animations. B) Hyperlinks. C) Transitions. D) Annotations

What do you do if a user describes a problem and suggests a solution that you know for a fact is not correct?

A) Humor the person and prove the solution is wrong. B) Take a different course of action, but thank the person for the suggestion. C) Take a moment to teach the person the technical information that shows why the person's solution is wrong. D) Don't mention the person's solution and just troubleshoot the problem.