In attribution theory, if a person is conscientious in five separate tasks, but in the sixth task fails to be conscientious, this task is said to have ________
A) low distinctiveness
B) high distinctiveness
C) high consensus
D) low consensus
Answer: B
Explanation: The person was generally conscientious, so the fact that he or she failed to be conscientious in one instance suggests that the incident was highly unusual for this person, or had high distinctiveness. This makes "high distinctiveness" the correct response and eliminates "low distinctiveness" as the correct response. Consensus is a measure of how similar the person's behavior is to the behavior of others–something that is not being measured here–so both "high consensus" and "low consensus" are incorrect.
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When the top management at Venus Corp sought to change the organization design, form more work teams, and decrease the managers' span of management, it met with great resistance from the managers. This was because the managers feared that their power within the company would decrease. The managers' reaction to change was brought about by _____
A) facilitation B) participation C) threatened self-interests D) low self-confidence E) unfamiliarity with company procedures
____ serve as a central contact point where critical comments, dilemmas, and advice can be assigned to the person most appropriate for handling a specific case
A) Training programs B) Mission statements C) Codes of conduct D) Hotlines E) Boards of directors