________ is a family of mathematically based tools for monitoring and controlling quality

Survey research is LEAST likely to be conducted through which of the following?

A) the Internet B) the mail C) the telephone D) in person E) observation

When comparing one product offering to the next-best-alternative the supplier may invite the customers to participate in the customer value research

The supplier's team members relate the list of value elements and which elements they regard as points of parity and points of difference. _______ are value elements about which the customer disagrees with the team's evaluations. a. points of parity b. points of difference c. value word equations d. points of contentions