Which of the following group building and maintenance roles goes along with the team more or less passively?

What non-legal barrier to imitation involves the reduction in unit costs that occurs as production volume increases?

a. exploiting economies of scale b. controlling key resources c. obtaining architectural control d. moving up the learning curve

If you are sending an informative memo to employees about policy statements or procedural changes, you should

A) assume that employees will have a neutral response. B) use the indirect approach. C) use the body of the message to provide all the necessary details. D) refer employees to a website with detailed information. E) provide details in the close of the message.