When an employee tells a client that someone else needs to get involved, or that he or she is not the one to deal with, that employee is:

Freedom House, an organization that monitors press freedom, lists 45 nations that deny a broad range of freedoms

Indicate whether this statement is true or false.

Dominique suggest a "give a little, get a little" approach to resolving a conflict with his roommate. What conflict style is he using?

a. compromise b. collaboration c. avoidance d. accommodation e. competition