A six-step program that can guide supervisors to reduce costs in their department includes the following EXCEPT ________

Born salespeople have an advantage over people who learn selling skills through training

Indicate whether the statement is true or false

Which of the following statements concerning contracts is incorrect?

a. A contract is an agreement between parties to do something and can be made either by speaking, writing, or conduct. b. In the United States an oral contract is legally enforceable if the parties admit that the contract was made. c. In Japan most contract disputes are discussed and resolved through legal intervention. d. The word contract is important to legal enforceability.