A list of activities in which a client engaged during the time period is sufficient for a progress note

With an angry patient, you should always

A) learn how to cause anger B) defend yourself C) remain calm D) stay very close to the patient while talking

Which of the following is an example of how a medical office benefits from patient education?

A. Compliance with preoperative education lessens the chance that the procedure will have to be rescheduled. B. Patients call the office more frequently with questions. C. Office staff can spend more time on the telephone. D. Patients are charged for patient education, so the office makes more money. E. Office personnel can develop printed material based on their own life experiences.