An employer begins by experimenting to find the most efficient way to do a job, and then trains workers to do it exactly that way. Which approach to job design is the employer following?

The “dark triad” of personality consists of Machiavellian ism, antisocial behavior, and __________.

A) neurotic ism B) narcissism C) humility D) emotional instability

Dr. Tranh has given so many lectures that he gives little thought to what he expects will happen when he walks in the classroom: He assumes students will assemble, take notes, and occasionally ask a question. That Dr. Tranh finds the process so routine most clearly reflects the development of a(n) __________.

A. mental set B. prototype C. script D. algorithm