What is the first step in improving active listening skills?
A) Actively work to interpret content
B) Focusing attentively on what a speaker says
C) Actively work to evaluate content
D) Responding to acknowledge understanding
E) Repeating key words and phrases back to the speaker
Answer: B
Explanation: B) The step-by-step process of active listening begins with focusing attentively on what a speaker says, actively working to interpret and evaluate the content, and then responding to acknowledge understanding
Business
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