Help desk customers are ________
a. External paying customers
b. Employees within the same company
c. Both a. and b.
d. Neither a. nor b.
C.Successful help desk specialists take the time to understand customers and identify their needs.
Computer Science & Information Technology
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Configuring an account to disable itself after a set number of login attempts using invalid passwords is a method of countering a ________
A) Trojan horse B) brute force attack C) spammer D) worm
Computer Science & Information Technology
A file-sharing technology that allows computers at a branch office to cache files retrieved from a central server across a WAN link
What will be an ideal response?
Computer Science & Information Technology