When using your credit card frequently, it is wise to
A) pay off the balance every month.
B) make only the minimum payment to conserve cash.
C) use the card that offers the most points regardless of other provisions.
D) Both A and C are correct.
Answer: A
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The weight of a loaf of bread is normally distributed with a mean of 22 oz and a standard deviation of 0.5 oz. What is the probability that a loaf is more than 22.25 oz?
What will be an ideal response?
Refer to Additional Case 8.2. Which of the following would be the best method for improving the firm's customer service?
Additional Case 8.2 Aysha, an HR manager, has been assigned the task of implementing a training and development program at her firm, Singer Enterprises. The firm has offices in New York, California, and India. Executives at the firm want to develop more innovative products and improve customer service. Singer employs 50 product development specialists and 200 customer service representatives. Aysha must determine the fit between the current organizational culture at Singer and the firm's new mission and vision. After gathering the results of a needs assessment, Aysha will be responsible for implementing appropriate training programs. In an initial review, Aysha discovers that a large percentage of customer service errors stem from representatives who simply do not remember all the different pricing programs and policy changes. Aysha also learns that the firm's product development team is scattered throughout the firm's offices and that members rarely have face-to-face meetings. A) Establishing a performance support system B) Implementing cross-functional training C) Providing realistic job previews D) Offering teletraining