__________ refers to the type of language and phrasing a speaker, uses and the effect it creates

Garrincha hails from Manaus in the Brazilian state of Amazonia. He has a relatively laid-back attitude toward life in general and toward timekeeping in particular. He was hired by a major German automobile company and was asked to move to Dortmund

Once there, Garrincha found it exceedingly challenging to get to meetings on time, despite being told not to do so on numerous occasions. After further such discretions, he was fired by his supervisor. Which factor, or lack thereof, led to Garricha's dismissal? a) Cultural self-knowledg b) Organizational context c) Discourse from conflict d) Ethnicity discrimination

This is considered a major distraction while driving:

A. listening to online music services B. listening to terrestrial radio C. texting while driving D. all of these answers E. none of these answers