Business-to-business marketing involves the marketing of goods and services to organizations for use in the creation of goods and services that ______.

Elaine, a dealer in antique furniture, falsifies the age of a wooden cabinet when selling it to a customer and, in the process, charges him more than twice its actual price. In this example, what fraudulent act has Elaine committed?

A) forgery B) defalcation C) false token D) false pretenses

The ________ is used when your message is being sent to an individual outside of your organization

A) Letter B) Voice-mail message C) E-mail message D) None of the above