The process of segmenting the text into pieces or categories for the purpose of coding is called unitizing

The Bernie Madoff and Enron Corporation scandals have caused shareholders to be skeptical of organizations' what?

A) philanthropic responsibility B) public interest C) financial responsibility D) environmental responsibility E) human rights responsibility

When you face a "communication dilemma" you:

A. Recognize that you need to communicate but there is a risk in doing so B. Can't decide whether it's more important to talk to a friend or do your homework C. Must choose whether to use the telephone or write a letter D. All of the above E. None of the above