Which of the following would least likely encourage the reader of a message for a claim to grant the claim?
A) Showing the reader how the organization is responsible for the problem
B) Appealing to the reader's sense of fair play
C) Appeal to the reader's sense of moral responsibility
D) Being calm and reasonable
E) Allowing the reader to choose the most appropriate resolution
Answer: E
Explanation: E) Give your reader a good reason for granting your claim. Show how the individual or organization is responsible for the problem, and appeal to your reader's sense of fair play, goodwill, or moral responsibility. Explain how you feel about the problem, but don't get carried away and don't make threats. People generally respond most favorably to requests that are calm and reasonable. Close on a respectful note that reflects how a successful resolution of the situation will repair or maintain a mutually beneficial working relationship. The reader should know what the sender considers a fair and reasonable solution before determining their course of action.
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Drew Savage is an MIS manager for an international consulting firm. Drew travels to different European countries where he implements news response tracking systems. Some of the metrics he uses to track the performance of his system include tracking the response time it takes to respond to Twitter posts mentioning the news station, as well as the speed and accuracy of content posted on numerous websites and social media sites. What type of metrics is Drew using to measure his system?
A. Customer satisfaction metrics B. Efficiency metrics C. Effectiveness metrics D. Benchmarking metrics
Article III of the Constitution states that the judicial power of the United States shall be vested in one Supreme Court and:
a. such lower courts as the Supreme Court establishes. b. such lower courts as Congress may establish. c. a system of special courts, district courts, and courts of appeals. d. a system of lower federal courts and such state courts as each state legislature provides.