An employee whose job contributes directly to achieving the organization's goals is categorized as being
a. in a line position.
b. on a problem-solving team.
c. in a staff position.
d. empowered.
e. part of a quality circle.
A
Business
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According to the NBES, the least often observed misconduct observed by employees was _________.
A. misreporting of actual time worked B. abusive or intimidating behavior toward employees C. lying to employees and customers D. a situation that placed employee interests over organizational interests
Business
The flow of the service in a service blueprint begins when:
A) the customer interacts with the firm. B) the provider accepts a service request. C) the service in design is complete. D) the service is delivered.
Business