Which of the following is on the rise in today's organizations?
A) respectful behavior
B) use of good manners
C) hostility and aggression
D) amicable relations
Answer: C
Explanation: There is no evidence that respect, manners, or amicability are on the rise in today's organizations. What is increasing are incidents of hostility, acrimony, aggression, and even violence, making "hostility and aggression" the correct response.
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Which of the following terms refers to a person's ability to detect and to manage emotional cues and information?
A) emotional intelligence B) self-concordance C) emotional spectrum D) illusory correlation E) cognitive dissonance