A ________ is a business plan for a new initiative or large, new project inside an existing organization

How should difficult people be handled?

a. create a rich picture of the problem person b. reframe your goals c. stage the encounter d. follow up and monitor progress e. all of the above

Regarding ways to avoid groupthink, what is the goal of using the risk technique?

a. It allows groups to adopt different perspectives in order to create a mechanism that will instigate thinking more carefully about problems. b. It creates an atmosphere in which team members can express doubts and raise criticisms without fear of rejection or team hostility. c. It allows team members to assume the perspective of other constituencies with a stake in the decision. d. It gives teams an opportunity to identify a second solution as an alternative to their first choice.