Discuss the goals of any communication you might need to craft at the workplace, and describe actions that can be taken to achieve that goal

What will be an ideal response?

Answer: No matter what kind of information you need to convey, your goal is to craft a message that is effective (it meets your audience's needs and gets your points across) and efficient (it makes the best use of your time and your audience's time). Following the three-step writing process will help you meet this goal. In the planning phase, the purpose for writing, and an audience analysis should be done. When you determine what you want to accomplish with this message, information should be gathered. Channel and medium should be determined, main ideas defined, the scope should be determined and the approach identified. When writing the message, sensitivity, relationship skills and writing style should be based on the audience. Strong words, effective sentences and coherent paragraphs should be used. After the final draft, the message should be revised to ensure it is clear, concise and correct, and that it is attractive and professional in appearance. Then the writing should be proofread before it is distributed.