A valve at a chemical plant fails and results in a localized chemical spill that, nevertheless, must be reported to the public and the EPA. What type of crisis does this represent?

a) malevolence
b) human breakdown
c) mega damage
d) technical breakdown

ANS: d

Communication & Mass Media

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During a merger, what is the key role of the employee relations team?

a. establishing a corporate culture b. facilitating organizational change c. monitoring owned media results d. communicating with the media

Communication & Mass Media

What groups in Yugoslavia experienced the greatest ethnic and religious tensions?

A) the Serbs and the Croats B) the Montenegrins and the Albanians C) the Slovenes and the Montenegrins D) the Bosnians and the Croats E) the Albanians and the Serbs

Communication & Mass Media