Do all of the following except ________ if you must refuse a claim
A) show that you understand the claim
B) argue heatedly for your point of view
C) explain your refusal
D) suggest alternative action
E) stick to the facts
Answer: B
Explanation: B) Control your emotions and approach the situation as calmly as possible to avoid saying or writing anything that the recipient might interpret as defamation.
Business
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When copytesting print ads, researchers often use which type of approach?
A) portfolio test B) theater test C) regulatory test D) cognitive neuroscience
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A reward system for project management should be:
A) Greater than rewards for process management. B) Based on the money saved managing the project. C) Based on the money generated by the project. D) Differentiated from normal functional rewards.
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