Which of the following is NOT one of the guidelines provided for the Front Line on how to handle customer complaints?
a. Consider compensation
b. Keep the customer informed of progress
c. Explain the problem from the service firm's point of view
d. Acknowledge the customer's feelings
e. Act fast
c
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Which of the following best describes the activities allowable under the Noerr doctrine?
A) Monopoly power is not a violation when it was acquired through superior business skill. B) Mergers will be allowed under the antitrust laws when one of the companies would have failed in the absence of a merger. C) Competitors can agree on the prices at which they will sell their products when the agreement results in lower prices for consumers. D) A company is free to compete or not compete with any other business, so long as the decision is made unilaterally. E) Competitors can work together to lobby for passage of laws without being in violation of the antitrust laws.
In order to accelerate completion of a project, the manager must crash critical path activities
Indicate whether the statement is true or false