Kelly, the store manager for a large department store, believes that sales is truly an interpersonal process. She therefore believes in which theory of sales communication?

_______ is an unproductive conflict strategy in which one person tries to win an argument by inflicting psychological pain

a. Face-detracting b. Verbal argumentativeness c. Verbal aggressiveness d. Force

What is the first step in lighting a scene in the field?

a. set up a basic lighting triangle and check how your pictures look on a field monitor b. set up a basic lighting triangle and check how your pictures look in the viewfinder c. set up a basic lighting triangle and check how your pictures look to the naked eye d. check how your pictures look in the viewfinder using only the illumination already present at the scene e. check how your pictures look using only the camera light