One of the authors once rented a Volkswagen with a stick shift in the
Netherlands, and could not get it into reverse. In order to put it into reverse, the stick
shift post had to be pressed downwards.
That is, reverse was in a different plane than the
neutral position and the forward gears were. This would be most clearly an example of
the
(a) designer and typical user having different conceptual models
(b) the control information having a natural mapping
(c) the control information not being in the environment
(d) the user making an external attribution when he felt so inadequate
C
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The best adjectives associated with the activation-synthesis hypothesis are
a. bizarre, meaningless, and random b. unconscious, symbolic, and meaningful c. meaningful, problem oriented, and historical d. intelligent, free, and neurotic e. deep, interpretable, symbolic
Which sequence presents the correct order of steps in the framework of assertiveness?
a) identify the problem behavior ? specify alternatives ? identify the effects ? identify consequences b) identify the effects ? specify alternatives ? identify consequences ? identify the problem behavior c) identify consequences ? specify alternatives ? identify the problem behavior ? identify the effects d) identify the problem behavior ? identify the effects ? specify alternatives ? identify consequences