In a speech, you should use only one brief illustration at a time, so as not to confuse your audience

It is the opening day of a new museum, and Lyndon is about to give a dedication speech. He has met a few people in the audience, but in general, they are strangers to him. Which of the following is Lyndon's best option for getting to know the audience?

A. Delay the event to walk through the crowd and meet people. B. Send out a survey for audience members to fill out. C. Use census information about the town to get a general idea. D. Ask the event's host about the audience.

A(n) ________ is any person who exercises interpersonal influence to help a group achieve its goal.

Fill in the blank(s) with the appropriate word(s).