__________ communication is purpose directed, focusing everyone's attention toward the vision, values, and desired outcomes

"According to the official Web site of fiber artist

Annette Kennedy, Mountain Chapel is an awardwinning work from 2008." This is an example of an oral citation of a. an interview. b. a personal Web site. c. a search engine. d. a blog.

Is a method to assess impact that is gaining popularity

Fill in the blank(s) with the appropriate word(s).