Message analytics is a technique used primarily for

E. Lycroft, corporate V.P., runs a tight ship. He makes sure his top management team does what he wants it to. If any member raises issues, E.L. fires that member. His source of power is:

A) Coercive B) Reward C) Referent D) All of these choices

What is the most common, ongoing challenge for leaders?

a. Developing clear goals b. Developing and sustaining high motivation c. Fostering creativity and innovation d. Minimizing confusion and coordination problems