Which of the following is NOT one of the most commonly discussed diversity variables?

Tina's dad says he wants to talk to her about her summer plans. Tina turns off her music and turns to her dad. What listening stage is Tina preparing for?

a. selecting b. remembering c. understanding d. attending

Which of the following medium options is recommended both for targeting a personal appeal to an individual and for communicating with large audiences?

A. email B. memo C. telephone D. group meeting