According to your authors, why do groups need structure?

A. Without it, group problem-solving can be pretty haphazard
B. People tend to naturally create structure
C. To facilitate the study of small groups
D. To avoid violating an organization's charter
E. In order to justify the role of management

Answer: A

Communication & Mass Media

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A manager at a financial institution was caught in a financial scandal in which he had embezzled $40 million. The scandal garnered a lot of bad publicity and negatively affected customer trust

The company launched a campaign highlighting the safety of investor money and the checks it had put in place to avoid similar fraud. Which kind of behavior does company display here? a) Maintain public relations b) Maintain media relations c) Maintain customer relations d) Maintain employee relations

Communication & Mass Media

The study of the communicative aspects of gesture and bodily movement is known as

a. vocalics b. kinesics c. haptics d. olfactics e. chronemics

Communication & Mass Media