________ means identifying business, technological, political, economic, and other relevant trends that are currently affecting the business or that have the potential to do so in the future

Which of the following is least likely to be an appropriate bargaining unit?

A) All teachers in a particular state B) All the maintenance workers at a single plant C) The production workers at one plant and the maintenance workers at another company's plant D) All the production workers at a company's six plants located in six states E) All workers at a particular plant of a company that has four other similar plants

Walter Shewhart is listed among the important people of operations management because of his contributions to:

A) assembly line production. B) measuring productivity in the service sector. C) just-in-time inventory methods. D) statistical quality control. E) information technology.