A university administered the SERVQUAL survey to its customers as a way to assess its current position in the market. On the basis of 80 responses, the following averages were computed for the reliability construct
Item
# Avg.
Perception Avg.
Expectation
1 6.2 6.6
2 6.3 6.2
3 6.5 6.7
4 6.9 6.5
What is the difference for the reliability dimension?
A) -0.2
B) -0.025
C) 0.025
D) 0.2
E) not enough data to determine the answer
B
Business
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To conduct an e-mail survey, the survey is written within the body of the e-mail message
Indicate whether the statement is true or false
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