________ describes the concept that a large group of people is better at making good decisions than a single person

Kay and Jenny's, a restaurant, has implemented a new system that identifies and gathers information about its regular customers. It rewards the regular customers by giving them gift coupons and cash prizes

This is most likely an example of a(n) _____ system. a. organizational optimization b. profit maximization c. total quality management (TQM) d. customer relationship management (CRM)

The salesperson should know how to meet and greet the buyer and get the relationship off to a good start in which step of the selling process?

A) prospecting B) preapproach C) presentation D) qualifying E) approach