Although Kimberly is not hungry when she drives to the movie theatre, she is immediately starving when she smells the popcorn in the lobby. To what component of interpersonal communication is Kimberly responding?
a. context
b. channel
c. code
d. culture
Answer: B
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Honor keeps trying to change the subject of a listserv she subscribes to from the discussion of classic
TV shows (the subject the list was formed to discuss) to discussion of the latest trends in reality TV. She is more interested in these new shows than in shows like "Andy Griffith" and "Dr. Kildare." Honor's communication indicates little understanding of which guideline for member participation in groups? A) beware of groupthink B) be group oriented C) ensure understanding D) be open-minded
Which of the following, according to the text, is a factor to remember in overcoming resistance to change?
A. People will accept change when the change is viewed as beneficial. B. People will always resist change, no matter what the consequences. C. Younger people accept change more readily than older people.