A ________ is a subset of the activities in a business process that is performed by an actor

In analyzing sales training needs, Toni knows that by reducing turnover rates she can

A. Increase the size of the sales force B. Offer alternative electronic bill paying systems to her staff C. Improve customer continuity D. Increase training costs E. None of the above

An example of a workplace factor that could lead to turnover is

a. a booming economy with many job opportunities. b. a worker's limited ability to cope with the job demands. c. job-hopping tendencies of the worker. d. lack of emotional support from the supervisor.